![]() ![]()
With a few simple steps, order could replace chaos.Ĭome on guys, not sure what all the complaining is all about, it's a small to med size airport. If it had been running the crush may have been avoided. There is a second scanner which was not in use but which was working (it was used to rescan my stuff to double check). I was also advised that the only way to get a police theft report wpuld be to leave the airport and go to the police station and, of course, miss my flight. I was advised that I could go to an office and review the images myself and make a complaint but that this would probably mean missing my flight. ![]() Staff were helpful in reviewing the scanner images and confirming that the phone did pass through the scanner but they have no cameras on the luggage collection zone so there was nothing they could do. Having been sent back several times to put additional items through the scanner (belt, shoes, a single coin!!!), when I was finally reunited with my luggage, MY IPHONE HAD BEEN STOLEN FROM THE TRAY. The resulting jumble of luggage coming through the other side just piles up. #Amman queen alia international jordan amman freeThere is no queuing system so there is a complete free for all with people competing to get their luggage onto the belt. There are a lot of officials around but no signage and no-one offering any guidance as to what should and what should not be scanned. The arrangements for security scanning at the entrance to departures is a shambles. No information concerning visas and that € or $ are not accepted => first stop in immigration hall needs to be money exchange, but that's not obvious and staff is not helpful. While the airport looks nice, customer service seems to be nonexistant, which was also obvious at immigration: one officer sends you to another, but that counter is supposedly closed. #Amman queen alia international jordan amman how toAnd after the rental car counter in the Arrivals hall you need to figure out yourself where the Departure hall is (not too difficult: upper level) and how to get there (go outside and take escalator or elevator off to the side). ![]() As for rental car return, you just have to know that you need to follow "Authorized vehicles" - no signs whatsoever. That's one thing, but why keep us away from stores and restaurants? 5(!) employees sit at entrances and do nothing else but tell passengers that they need to wait. However, at 22:40 we are not let inside because the Lufthansa counter doesn't open until midnight. I wanted to give a better rating because the new airport looks really nice. Love Jordan otherwise (Switzerland) - May 25, 2013 UNBELIEVABLE!! This is the worst airport in the world. The staff were extremely rude and demanded bribes, and the passport agents refused to stamp our child's passport saying it was unnecessary, despite us asking several times to stamp the child's passport - and when we reached the border by land a few days later, we were told by the border officers to RETURN TO THE AIRPORT to get the necessary stamp on our child's passport. In Amman he was subjected to sitting for 2 hours in their crappy broken wheelchair, only to have his own specialized chair tossed onto the luggage belt as if it were a piece of luggage instead of a fragile piece of medical equipment necessary for his very survival. My husband is in a wheelchair, and at every other airport we have ever travelled to, his personal (custom-fit) wheelchair is brought to the door of the airplane - this is standard procedure. The veneer of cleanliness, the high ceilings and luxury shops hide an underbelly of corruption and absolute disregard for basic human dignity. I have traveled to thirty seven countries over the course of the last twenty years, and I have to say that the Queen Alia airport is the worst I have experienced. Their behavior was so bad that we having second thoughts on ever flying Royal Jordanian again. They made us so nervous that we had the worst trip with Royal Jordanian. So'ob treated my family like criminals and foreigners in our own country. Dwiri apologized to us for their bad behavior. She told him, "I already told you on the phone why did you bring me here?" Mrs. So'ob even went to her office and brought her in. So'ob called the Duty manager Dunia Dwiri and she told them to cooperate with Keith. He even wrote his name on our doctor's note. Suhiemat took our doctor's note and refused to give it back when we needed it to the Chicago airport. They were very rough and had a very bad attitude when directing him to security. The staff (Ahmad Suhiemat and Wael Al So'ob) did exactly the opposite. We even have a doctor's note explaining just that. He is very sweet and however we need to cooperate with him in order to keep him calm. I have been blessed with a now 14 year old boy with Autism. We have been travelling with Royal Jordanian for the past 20 years and never have we experienced such bad customer service during boarding. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |